Associates Billy Laureano and Janel Marcus take a break from taking calls.

BAMBI ALERT !!! How many deer do you see in this photo ?

(l to r) Kasey, Melissa, Sonia and Ruby strike a pose before they strike each other with snowballs in front of the Hampton Inn.

Kasey and Melissa getting ready for the great snowball fight of 2005.

The walking track on the left side of the building. I was told that occasionally bears make their way down and look for trash as well as excersize by chasing associates.

Anita capturing a moment for prosperity.

The main entrance if you're looking for the restaurant

The bar at Anna Maria's. Some great signed photos are along the walls here.

The great waitstaff at Anna's

(Clockwise from left) Wanda, Anita, Aaron, McDavid, Marcia, Ruby, Maureen, Melissa, Kasey Dressler - Trainer, Las Vegas

Dinner at Anna Maria's Restaurant. (Clockwise from left) Maureen, Sonia, Marcia Metcalf - Training Transition Manager, McDavid Mutuc - Perf Improvement Consultant, Aaron, Wanda, Ruby and Donna.

The Brain Trust (clockwise from left) Ruby, Melissa, Anita, Aaron, Wanda Priester - Site Exec, Donna from Operations, Sonia and Maureen Williamson - Rotation Station Manager for the Scranton call center.

Our Heroes... (from l to r) Sonia, Melissa, Aaron, Cliff, Anita and Ruby

The Title Card... Higher Standards indeed !

The view from the 3rd floor of the front of the Scranton call center

The stripes on the hill are better known as the Montage Mountain Ski Resort.

The Hampton Inn... With a fresh cover of snow

A view of Hwy 81 from the front of the Hampton Inn

Day 1 - "A Brand New World"

Our first day at the Scranton Call Center started out early as we gathered in the drum on the 2nd floor. We met Maureen Williamson and Janet DiStefano who would be very instrumental in making sure that our mission in Scranton was successful. We spent most of the day on a conference call with the other call centers (Utica, NY and Lincoln, RI) getting our bearings for the task at hand. Of course I was present yet again with my trusty camera... After a hard day at work, we sequestered at Anna Maria's restaurant.


Monday morning in Scranton... A postcard view from the back of the Hampton Inn

"The Road to Scranton"

The first coaching crew to visit Scranton, PA were chosen from the coaching ranks of the Las Vegas call center. The team was comprised of the following individuals (in alphabetical order):

Melissa Chavez, Aaron Elsmore, Sonia Joseph, Ruby Lewis, Cliff Malloy and Anita Saucedo.

"Toto... I don't think we're in Kansas anymore..."

We were welcomed to Scranton with a nice snowstorm that hit right after we checked in.

(l to r) Anita, Melissa, Ruby and Aaron fight the "throngs of travelers" to get their luggage. Note the amount of gates on the sign in the background

The "Welcome Wagon" at the Wilkes-Barre/Scranton "International" Airport.

Breaking in the Corporate Cards at Moe's in Cincinnati

Melissa and Sonia at McCarran Airport in Vegas